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Problem with warranty for New Knuckle

Moderators: Curt!, Pa

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Kurt

User avatar

Posts: 422

Joined: Wed Feb 16, 2005 1:01 am

Location: Tucson Arizona

Post Fri Nov 16, 2007 5:05 pm

Re: Problem with warranty for New Knuckle

I'd be smokin pissed! But you got caught in one of those F'd-up situations. Just supprised that S&S wouldn't step up a take care of you......not like it's going to break them. In fact, it would be great customer service if they would....instead of having a thread that reads like this. This is bad publicity as far as I'm concerned and reflects on the S&S name. I don't think Doug and Scott (of FHP USA) put out a whole lot of engines during the time it was their's, so there shouldn't be that many fires to put out if there are any more. Hope you work it out.

Kurt
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OutLaw86

Posts: 22

Joined: Wed Nov 07, 2007 1:14 pm

Post Fri Nov 16, 2007 6:46 pm

Re: Problem with warranty for New Knuckle

Yea , thanks .

I really don't want talk bad about S&S but I think I'll buy next engine from Accuate Engeneering Or build my own. Beside there alot of cheap evo out there........ and I just from a 41 knuckle complete basket case around here but they not sure what they want for it.This may take some time............
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krazy loop

Posts: 646

Joined: Sat Jul 31, 2004 12:01 am

Location: Detroit

Post Fri Nov 16, 2007 6:54 pm

Re: Problem with warranty for New Knuckle

O-86, you didn't strike me as whining. I thought you were explaining the problem. As for S&S, I agree with Kurt. For a very small production volume engine I would have guessed that helping you even at S&S' own expense would have gone a long way toward free publicity and priceless goodwill with their customers, especially post the FHP acquisition. It isn't like the citizens are breaking down doors to buy repop knuckleheads these days. Apparently, they don't see it that way.

At the same time I have nothing negative to say about S&S. Their products I have used since 1972 always fit, worked fine every time, and didn't break. I addition whenever I called them direct they always connected me to the right and very knowledgeable person.

As for what was going on at FHP during its final year, who knows? I have no idea and won't speculate.

I can say this much: a few months ago I was looking at various Chrysler factory crate engines. The bigger and stronger they are, the higher the cost, like WAAAAAAAAAY UP, and the shorter the warranty, -----all the way down to zero warranty for a full race engine. Buy and use a factory racing engine at your own risk. At first it struck me as a little odd---$12,000 to $50,000 depending on which one you buy---and no warranty. But they have no idea if I know how to install it, know how to or will do the pre-running stuff as required, or even if I am smart enough to remember to put oil in it. They also assume the more HP it cranks out, the more I am going to use it for that purpose, the more stress it will be subject to, the the faster it will wear out, and the faster it will blow up. But it sure looks to be tremendous fun in the meantime.

Piss and moan all you like, Bro'. That's part of the reason these boards exist.
New Knuckleheads? Thank, you, Jesus!!
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OutLaw86

Posts: 22

Joined: Wed Nov 07, 2007 1:14 pm

Post Sat Nov 17, 2007 3:14 pm

Re: Problem with warranty for New Knuckle

Thanks Bro' ,I'm stuck out here on an island in the Northwest corner of the USA surrounded by Metric riders.
The only thing they know about Knuckleheads is when I lay my knuckles along side their heads......

The 4 Rs
Ride hard, Run free, Refuel & Repeat

Steph
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CharlieHadayia

Posts: 8

Joined: Mon Nov 12, 2007 4:00 pm

Post Tue Nov 27, 2007 2:47 pm

Re: Problem with warranty for New Knuckle

Sheph,

This is Charlie Hadayia of S&S Cycle and I am going to try my best to answer this for you and all so everyone will understand where S&S stands. Back in August S&S Cycle buoght the assets of FHP (parts, tooling and the name) and they would maintain all liability for what was done while they owned the company. We are sorry to here that they are not doing anything with your warranty but it is with the prior ownership. We have spent the last four months as well as the next four testing and refining the products that we are going to bring to market so we can offer the best produsts possible you the customer. I am very sorry to here that we would be held responcable for others actions. If S&S not taking care this is reason for you to not purchase anything from S&S Cycle ever again, I find it troubling and am sorry that you feel this way about our company.

Sincerely,

Charlie


If
OutLaw86 wrote:I bought an engine from FHP before it was they sold to S&S . The engine still was & is under it warranty time & mileage stated in the warranty. Here the deal ,the engine smoked from day one. I check everything over and over again.

Had no luck getting hold the owner of FHP but ended up contacting S&S because they own FHP now. So I ask them about the warranty on the engine and basically they said too bad ,you are out of luck but they be happy take my engine and go though .But I would have to paid for them to do, man that suck.

So I took the bike over to the local S&S dealer at my cost to find the problem. Will we did the compression test 175 in both cylinders and then the leak down test found it to be leaking into the case. Pull the heads off and guess what we found? Well somebody at FHP didn't check the size of pistons they we're installing which were 0.010 too small for the cylinders and end gap on the rings was 0.025 that she was burning some much oil.

So this really sucks , nobody want to stand up to the warranty so I may never buy another engine from S&S again.
Thanks guys for letting sound off some.

Between a rock and a hard spot.
Steph
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CharlieHadayia

Posts: 8

Joined: Mon Nov 12, 2007 4:00 pm

Post Tue Nov 27, 2007 2:52 pm

Re: Problem with warranty for New Knuckle

Sheph,

You can contact me directly at chadayia@sscycle.com
I look forward to speaking with you.

Charlie
CharlieHadayia wrote:Sheph,

This is Charlie Hadayia of S&S Cycle and I am going to try my best to answer this for you and all so everyone will understand where S&S stands. Back in August S&S Cycle buoght the assets of FHP (parts, tooling and the name) and they would maintain all liability for what was done while they owned the company. We are sorry to here that they are not doing anything with your warranty but it is with the prior ownership. We have spent the last four months as well as the next four testing and refining the products that we are going to bring to market so we can offer the best produsts possible you the customer. I am very sorry to here that we would be held responcable for others actions. If S&S not taking care this is reason for you to not purchase anything from S&S Cycle ever again, I find it troubling and am sorry that you feel this way about our company.

Sincerely,

Charlie


If
OutLaw86 wrote:I bought an engine from FHP before it was they sold to S&S . The engine still was & is under it warranty time & mileage stated in the warranty. Here the deal ,the engine smoked from day one. I check everything over and over again.

Had no luck getting hold the owner of FHP but ended up contacting S&S because they own FHP now. So I ask them about the warranty on the engine and basically they said too bad ,you are out of luck but they be happy take my engine and go though .But I would have to paid for them to do, man that suck.

So I took the bike over to the local S&S dealer at my cost to find the problem. Will we did the compression test 175 in both cylinders and then the leak down test found it to be leaking into the case. Pull the heads off and guess what we found? Well somebody at FHP didn't check the size of pistons they we're installing which were 0.010 too small for the cylinders and end gap on the rings was 0.025 that she was burning some much oil.

So this really sucks , nobody want to stand up to the warranty so I may never buy another engine from S&S again.
Thanks guys for letting sound off some.

Between a rock and a hard spot.
Steph
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Bluesknuck

Posts: 5

Joined: Fri Jun 29, 2007 8:46 am

Post Wed Nov 28, 2007 8:39 am

Re: Problem with warranty for New Knuckle

To my knowledge, only std size pistons were used on the new engines! That might have changed since I was fired.

Anders
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Psycobilly

Posts: 144

Joined: Sun Jan 23, 2005 1:01 am

Location: Union, SC USA

Post Wed Nov 28, 2007 11:14 pm

Re: Problem with warranty for New Knuckle

WOW! Where has the business sense gone here? I own a small company, and I personally, stop everything I am doing when I start losing cash. If it is a warranted machine, part, etc. I get on the phone. My reply to whomever answers the phone, is "I want your boss." When I get to the person with the most horsepower, that's whom I will communicate with until the problem is resolved. In this case, I think that is kind of out the window. In my business I could lose about ten grand a day, and well, that would do me in. Any problem, business or personal, has to be dealt with immediately, and resolved quickly. Anytime you're gonna lose like that it is worth your time, to stay on the phone, and give that problem your full attention. You road tested in June, that problem should have been addressed in June. Not August.

I also, think that if you made contact, and tried to make it right, then someone owes you your money. That is if you called them several times a day, and persisted that you had a problem with your engine. If someone has a problem with my product, and it is my fault, I take care of it. Usually, you have to prove it to me, in a timely fashion. Send me my product back, and I'll replace it. I think if I had seen smoke and had tech support on the phone, I would have crated that one up, and UPS would have been taking that one back. Sometime In June.

Now, I do not think S&S could be held accountable, but I am not familiar with the terms of their buyout. If I bought a company, I don't think I would want to be accountable for their mistakes, or warranties, or outstanding debt, etc. I know however, if a customer came in with an off quality problem from the previous owner, I would fix it at cost. That's just good sense. Hasn't S&S offered you the same deal?

I think you own about ninety percent of this one. I am in no way defending anyone, or trying to bash you, but you did not give this problem your full undivided attention. I do know if you get distracted, and do not stay focused on the problems at hand this will not be your last "screwing"
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OutLaw86

Posts: 22

Joined: Wed Nov 07, 2007 1:14 pm

Post Mon Dec 24, 2007 5:12 pm

Re: Problem with warranty for New Knuckle

Psycobilly ,
Sorry' I haven't come back sooner on this but you are somewhat right that I some kind of dumb ass for letting this go on. But the engine is back together with the right size piston ( we used S&S instead of the cheap ass Ross piston that were installed ) got to say that Anders desgin a hell of nice engine. Yes, I'm out a few bucks but the customer is very happy & so I'm happy. You see I stand behind my work.

P.S. I read the latest Article in The Horse about FHP & S&S , I understand a little more why our motor got so srcew up now in the first place. I hope Anders is doing will after all he has been when through . And we did buy other engine from S&S (a shovel for the bike build.........

Merry Xmas
Steph
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Chris Haynes

Posts: 2634

Joined: Wed Jul 05, 2000 12:01 am

Location: Los Angeles, CA

Post Sun Aug 17, 2008 12:50 pm

Re: Problem with warranty for New Knuckle

So this really sucks , nobody want to stand up to the warranty so I may never buy another engine from S&S again.
Thanks guys for letting sound off some.

The bottom line here is that you did not buy an engine from S&S. You bought from Flathead Power, who is no longer in business. S&S purchased rights and tooling from Flathead Power. They did not purchase their problems. Get over it.
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OutLaw86

Posts: 22

Joined: Wed Nov 07, 2007 1:14 pm

Post Sun Aug 17, 2008 4:17 pm

Re: Problem with warranty for New Knuckle

To all
I guess voicing your opinion or bitch as it has been stated on the site is not allowed.

So I guess I'll pack up my bags and move sunnier places............
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45Brit

Posts: 1420

Joined: Tue Nov 27, 2007 2:29 am

Post Sun Aug 17, 2008 5:56 pm

Re: Problem with warranty for New Knuckle

I'm afraid that unpalatable as it may seem, Chris Haynes is essentially correct. As far as I can see, you have no claim on S&S if it isn't an S&S manufactured unit
Shoot, a man could have a good weekend in Dallas with all that stuff...
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