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UL Cylinder Delay (4 to 6 weeks)

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FHP-Eric

Posts: 18

Joined: Mon Sep 27, 2010 12:59 pm

Post Tue Mar 08, 2011 12:57 pm

UL Cylinder Delay (4 to 6 weeks)

The best laid plans of mice and men go oft awry – Robert Burns
These words of wisdom can also be applied to hogs. Whether they are made of pork or steel. No matter how well you plan, something can still go wrong. That's also one of the variations of Murphy's law.
So why are we getting all literary and philosophical? Well we are trying to come to grips with a frustrating and disappointing situation. A short time ago we announced that Flathead Power® would have UL cylinders available at this time. Well, we don't have them yet.
Like many companies in our industry, S&S isn’t immune to vendor delays. Oddly enough, this is a sign of economic recovery. Several of our vendors have seen an upturn in the economy and have had to go from a minimal inventory, survival mode to an "I need it yesterday" mode, and it takes time to ramp up. We are working with our vendors to rectify the situation, but we do not want to rush things and make a bad situation worse with quality issues. Any part we sell under the S&S or Flathead Power brands has to be of world-class quality.
This all has been really disappointing to us, and to our customers who have been patiently (mostly) waiting for us to deliver quality replacement cylinders. The delay is unfortunate and we apologize for any inconvenience. Just know that S&S is committed to customer satisfaction. If we need to make the choice of disappointing a customer now with late delivery, or disappointing him/her later with poor quality, we will choose to take the time to do things right.

Eric
Flathead Power
Eric
Flathead Power
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Pa

Site Admin

Posts: 4675

Joined: Sun Mar 12, 2000 1:01 am

Location: Ohio USA

Post Tue Mar 08, 2011 3:44 pm

Re: UL Cylinder Delay (4 to 6 weeks)

Well spoken Eric ! We don't need anymore reproduction useless parts on the market just to nail delivery times. Quality is JOB ONE. Pa

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